Terms of Use
Sanjhikala Private Limited
Effective Date: 16 Jan 2026 • Last Updated: 16 Jan 2026
1 Business Information
- Business Name: Sanjhikala Private Limited
- Website: Sanjhikala.com
- Support Email: care@sanjhikala.com
- Phone/WhatsApp: 9200006066
- Business Address: Shop No-12, GuruKripa tower, Kolar road, Bhopal, 462042
2 Eligibility to Use the Website
✓ You must be legally capable of entering into a binding contract under Indian law.
✓ If you are using the Website on behalf of someone else or an organisation, you confirm you are authorised to do so.
3 Account Registration & Responsibilities
You may browse the Website without an account. However, some services may require account creation.
You agree that:
- The information you provide is true, correct, and updated
- You will maintain confidentiality of your login details
- You will not misuse any account, including someone else's account
⚠️ Important: We may suspend or terminate accounts if we suspect misuse, fraud, or violation of these Terms.
4 Products & Services
We sell women's clothing including:
- Ready-to-wear products
- Custom-made / made-to-order products
4.1 Product Information Accuracy
We try to display accurate product details including size, fabric, pricing, and images. However:
- Minor errors may occur (e.g., typo, wrong stock status, technical issue)
- We reserve the right to correct any errors without liability
4.2 Colour, Fabric & Finish Variations
You understand that:
- Colours may look slightly different due to screen settings, lighting, and photography
- Handcrafted/custom items may have minor variations in print placement, embroidery, or finish
- Slight measurement differences can occur due to stitching and fabric nature
These differences are normal and not treated as defects.
5 Pricing, Payment & Taxes
5.1 Product Pricing
- Prices are shown in INR unless stated otherwise
- Prices may change without prior notice
- Applicable taxes (like GST) will be charged as per law
5.2 Payment Processing
Orders are processed only after successful payment confirmation.
5.3 Payment Failures
If payment fails or is reversed:
- Your order may not be confirmed
- We are not liable for any loss caused due to payment gateway downtime or failure
6 Order Acceptance & Cancellation Rights
6.1 Order Acceptance
Placing an order does not guarantee acceptance. We may cancel/refuse an order if:
- Product is out of stock
- Pricing error occurred
- Suspicious/fraudulent activity is detected
- Incorrect address or incomplete details are provided
- Order cannot be fulfilled for operational reasons
If we cancel an order after payment, we will initiate a refund as per our refund timelines.
6.2 Cancellation by Customer
✓ Customer cancellation requests may be accepted only if the order has not been processed/dispatched.
✓ Once dispatched, cancellation may not be possible.
✓ Custom order cancellations may have separate rules mentioned in our Return/Refund policy.
7 Shipping & Delivery
Shipping is governed by our Shipping Policy.
Delivery timelines shown are estimates and not guaranteed.
⚠️ Customer Responsibility:
You are responsible for providing accurate delivery details including name, mobile number, delivery address, and PIN code.
If delivery fails due to incorrect information, additional charges may apply.
8 Returns, Refunds & Exchanges
Returns and refunds are governed by our Return, Refund & Cancellation Policy.
Please Note:
- Certain items may be non-returnable / non-refundable
- Custom-made products may not be eligible for return (depending on the product rule mentioned on the Website)
We reserve the right to reject return/refund claims that do not meet eligibility conditions.
9 Promotions, Coupons & Offers
Offers/coupons may have specific terms such as:
- Expiry date
- Minimum cart value
- Usage limits per customer
- Product/category restrictions
✓ Coupons may not apply to already discounted items unless stated.
✓ We reserve the right to cancel or modify offers anytime without prior notice.
10 User Conduct & Prohibited Activities
You agree not to:
- Violate any laws while using the Website
- Upload viruses, malware, or harmful code
- Attempt unauthorised access to systems/accounts
- Misuse discount codes, referral systems, or payment mechanisms
- Engage in abusive, threatening, or illegal communication with our staff
- Place fake orders or attempt fraud
🚫 We may take necessary action including:
- Cancellation of orders
- Blocking access
- Reporting to authorities (if required)
11 Fraud Prevention & Security Checks
To protect customers and our business, we may:
- Verify customer details for suspicious orders
- Request additional confirmation before processing
- Cancel orders suspected to be fraudulent
We are not liable for delays caused due to security verification.
12 Intellectual Property Rights
All content on this Website is owned or legally licensed by us, including:
- Brand name and logo
- Product images and videos
- Designs, text, graphics, layout
- Product descriptions and content
You may not copy, reproduce, distribute, modify, or commercially use any content without our written permission.
13 Reviews, Feedback & User Submissions
If you submit reviews, photos, or feedback:
- You confirm it does not violate anyone's rights
- You grant us a non-exclusive right to use it for marketing and promotion (unless you request removal)
We reserve the right to remove reviews/content that is abusive, misleading, or unlawful.
14 Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, or consequential damages
- Our total liability for any claim shall not exceed the value of the product ordered by you
We are not responsible for:
- Courier delays beyond our control
- Colour/size variation due to device or minor finishing differences
- Loss due to customer error (wrong address, incorrect details)
- Technical issues with Shopify, payment gateways, or courier systems
15 Disclaimer of Warranties
- All products and services are provided on an "as-is" and "as-available" basis
- We do not guarantee uninterrupted or error-free operation of the Website
- Product availability may change without notice
16 Force Majeure
We are not responsible for failure or delay in performance due to events beyond our reasonable control, including:
- Natural disasters
- Strikes or lockdowns
- Government restrictions
- Internet/network failures
- Courier disruptions
- War, riots, civil disturbances
17 Termination of Access
We may suspend or terminate your access to the Website if:
- You violate these Terms
- We detect fraud/suspicious activity
- Your actions harm our business or customers
Termination does not affect obligations already incurred (e.g., payment, disputes, refunds).
18 Governing Law & Jurisdiction
⚖️ These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in Bhopal, Madhya Pradesh, India.
Questions About These Terms?
For any questions regarding these Terms of Use, contact us:
Sanjhikala Private Limited
Shop No-12, GuruKripa tower, Kolar road, Bhopal, 462042