Return & Exchange Policy
Custom-Made Excellence with Care & Transparency
Effective Date
January 16, 2026
Last Updated: January 16, 2026
Custom-Made
Every piece is tailored specifically for you with personalized measurements and preferences
Our Commitment
We ensure quality craftsmanship and support for genuine fit concerns
Important: No Returns Policy
🚫 We Do Not Offer Returns
Sanjhikala exclusively creates custom-made and tailor-made outfits. Every order is crafted with your specific preferences and measurements, making it impossible to resell as standard inventory.
Why No Returns?
- Each outfit is tailor-made specifically for you
- Our stylist team contacts you for size, fit, and order confirmation
- Production begins only after your confirmation
- Custom outfits cannot be resold or reused for other customers
No Returns This applies to both ready-to-wear and custom-made products unless specifically stated on the product page.
Exchange Policy (Limited Cases Only)
While returns are not available, we offer exchanges in limited cases where the outfit is unwearable due to major fit issues.
✅ Exchange Allowed Only If:
- The outfit is extremely tight and unwearable
- There is a major stitching/fit issue making the product unusable
- The garment cannot be worn as intended
Note: Exchange is strictly based on our verification and approval.
❌ Exchange NOT Allowed For:
- Minor fitting preferences (slightly loose/tight but still wearable)
- Change of mind after ordering
- "I don't like it now" or "Not as expected" reasons
- Styling choice mismatches (preference-based issues)
- Slight color differences due to lighting/screen settings
- Minor finishing variations in handmade work
- Delivery delays by courier partners
- Wrong size/details provided by customer
- Customer refusing delivery or providing wrong address
Exchange Request Timeline
⏰ Time Window
You must contact us within [7 days] after delivery to request an exchange. Requests made after this period may not be accepted.
Eligibility Conditions for Exchange
To qualify for an exchange, the product must meet ALL of the following conditions:
Unused & Unworn
Only trial fitting is allowed; the garment should not have been worn outside
Unwashed
The product must not have been washed or dry-cleaned
No Stains
Free from perfume, deodorant, sweat marks, or makeup stains
Original Tags & Packaging
All tags, labels, and packaging must be intact
Unaltered
Not altered by any local tailor or third party
⚠️ Important: If the item fails our inspection, the exchange request will be rejected.
How to Request an Exchange
Follow these steps to initiate an exchange request:
Contact Us
Email: care@sanjhikala.com or WhatsApp/Call: 9200006066
Provide Information
Share your Order ID, clear photos of the outfit showing the fit issue, and a detailed reason for the exchange request
Video Evidence (Recommended)
A video showing the fit issue helps us assess your request more accurately
Await Approval
Our team will review your request and confirm approval before processing any exchange
Exchange Process (If Approved)
Once your exchange request is approved, we will guide you through the next steps. The exchange may be processed through:
- Alteration Support Professional adjustments to fix the fit issue
- Replacement Piece A new garment (subject to feasibility)
- Size Correction Remaking in the correct size (as per product possibility)
Important Exchange Notes
- Exchange approval depends on product feasibility, stock availability, and customization limits
- Exact same fabric/color may not always be available, especially for custom pieces
- The exchanged item may require production time similar to a fresh order
Pickup & Shipping for Exchange
Reverse Pickup: If available in your area, we may arrange pickup. Otherwise, you may need to self-ship the product to our address.
Exchange Shipping Charges
- If the issue is verified as a major fit/stitching problem from our side, we may support exchange logistics at our discretion
- If the issue is due to incorrect measurements/preferences provided by you, exchange shipping charges may apply
- The final decision will be communicated after verification
Damaged / Defective / Wrong Product
⏱️ Report Within 24 Hours
If you receive a damaged, defective, wrong product, or missing item in your parcel, you must contact us within 24 hours of delivery.
Mandatory Proof Required:
Unboxing Video
Continuous, unedited video from sealed parcel opening till full product display
Clear Photos
Outer packaging with shipping label, inner packaging, and defect/damage clearly visible
⚠️ Warning: If unboxing proof is not provided, the claim may be rejected.
No Return / No Store Credit Situations
We do not provide exchange or store credit in the following cases:
- Minor fitting adjustments needed (wearable outfit)
- Color variation due to screen/lighting differences
- Personal preference changes after ordering
- Incorrect size/details provided by customer
- Customer refuses to accept delivery
- Parcel returned due to wrong/incomplete address
- Damage caused after delivery due to usage, washing, or mishandling
- Products altered by a third party/tailor
- Missing claim without unboxing proof
Cancellation Policy
✅ Cancellation Before Confirmation
Cancellation may be possible only if:
- Your order has not been confirmed by the stylist/team, AND
- Production has not started
❌ Cancellation After Production / Dispatch
- Once production starts, order cannot be cancelled
- Once dispatched, order cannot be cancelled
Reason: Most items are made specifically for your measurements and preferences.
Store Credit Policy
💳 Store Credit Instead of Money Refund
In approved cases where a "return of money" is warranted (order cancelled by us, product unavailable, or verified defect where exchange is not possible), the amount will be issued as Store Credit only.
No Cash Refunds No Bank Refunds
Store Credit Valid on Sanjhikala.com Only
When Store Credit May Be Issued:
- Order cancelled by us before production
- Product unavailable after successful payment
- Verifie