Privacy Policy

1 Who We Are (Data Controller)

• Business Name: Sanjhikala Private Limited
• Website: Sanjhikala.com
• Business Address: Shop No-12, GuruKripa tower, Kolar road, Bhopal, 462042
• Support Email: care@sanjhikala.com
• Support Phone/WhatsApp: 9200006066

2 What Information We Collect

2.1 Personal Information You Provide

When you place an order, create an account, or contact us, you may provide:

• Full name
• Phone number / WhatsApp number
• Email address
• Shipping/billing address
• PIN code, city, state
• Order details (product name, size, colour, customisation details)
• Any messages you send us (WhatsApp, email, website chat)

2.2 Payment Information

2.3 Automatically Collected Information

When you visit our Website, we may automatically collect:

• Device type (mobile/desktop)
• Browser type
• IP address (approximate location)
• Pages viewed and time spent
• Referring/exit pages
• Click activity and browsing behaviour
• Cart and checkout actions

3 Why We Collect Your Information

3.1 To Process and Deliver Your Orders

• Confirm orders and payments
• Prepare and dispatch your products
• Ship orders via courier partners
• Share delivery updates and tracking details
• Manage returns/refunds/exchanges (if applicable)

3.2 Customer Support & Communication

• Respond to your queries (email/WhatsApp/calls)
• Share order updates, invoices, and important service messages
• Resolve complaints or disputes

3.3 Custom Orders & Tailoring Requirements

For custom-made items, we may collect details like measurements, fitting preferences, and customisation instructions. These are used strictly for creating your requested product.

3.4 Website Improvement & Analytics

• Improve browsing and shopping experience
• Track website performance and errors
• Analyse trends and customer preferences

3.5 Marketing (Only Where Allowed)

We may send promotional messages about new launches, discounts and offers, and festive collections.

3.6 Fraud Prevention & Security

We may use data to prevent fraudulent transactions, detect suspicious activity, and protect our Website, customers, and business.

4 Cookies & Tracking Technologies

Our Website uses cookies and similar tools for functionality and performance.

Cookies may help with:

• Keeping products in your cart
• Remembering login preferences
• Enabling checkout flow
• Analytics and website optimisation
• Advertising and retargeting (if enabled)

4.1 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect Website features (like checkout).

5 Sharing of Information (Third Parties)

We may share your information only when necessary for business operations, including:

5.1 Shopify (Platform Provider)

Our store runs on Shopify, which may process data to enable store hosting, checkout and order processing, and customer account features.

5.2 Payment Gateways

Payment is processed securely via third-party payment gateways. They handle payment data according to their own privacy policies and compliance requirements.

5.3 Courier & Logistics Partners

To deliver your order, we may share details such as name, phone number, shipping address, and order reference. Courier partners may contact you for delivery coordination.

5.4 Service Providers & Tools

We may use trusted third-party service providers for email/SMS/WhatsApp communication, customer support tools, analytics tools, and fraud detection tools. These providers are permitted to use your data only to perform services for us.

5.5 Legal & Regulatory Requirements

We may disclose information if required to comply with Indian laws and regulations, respond to legal notices/court orders, or prevent fraud, misuse, or unlawful activity.

6 Data Storage & Security

We take reasonable security measures to protect your information, including:

• SSL encryption (secure browsing and checkout)
• Access controls for internal systems
• Limited staff access to customer data

7 How Long We Keep Your Data

We retain your information for as long as necessary to:

• Complete your orders
• Provide customer support
• Maintain business records
• Comply with legal/tax requirements in India

We may retain certain transaction/order records even after account deletion for legal and audit purposes.

8 Your Rights & Choices

You may contact us to exercise the following rights (subject to applicable law):

8.1 Access & Correction

You can request what data we have about you and correction of inaccurate or outdated information.

8.2 Withdrawal of Consent

You may withdraw consent for marketing communication anytime by contacting us.

8.3 Deletion Request

You may request deletion of your personal data. However, we may retain some records as required by law or for legitimate business purposes.

8.4 Opt-Out of Promotions

You can opt out of promotional messages by contacting care@sanjhikala.com or 9200006066.

9 Children's Privacy

Our Website is not intended for children under 18 years. We do not knowingly collect personal information from minors.

If you believe a minor has shared information with us, please contact us so we can take appropriate action.

10 Third-Party Links

Our Website may contain links to third-party websites (e.g., Instagram, payment services, courier tracking). We are not responsible for the privacy practices or content of third-party websites.

You should review the privacy policy of those websites separately.

11 International Transfers

Shopify and certain service providers may store or process data on servers outside India. By using our Website, you consent to such cross-border data transfers as necessary for providing our services.

We ensure reasonable safeguards through trusted platforms and service providers.

12 Product Images, Colour & Size Disclaimer

We try to display product photos and colours as accurately as possible, but:

• Actual colours may slightly vary due to lighting and screen settings
• Handcrafted/custom products may have minor variations
• Sizing may vary slightly due to stitching and fabric type

Such minor variations are normal and do not qualify as a privacy issue.

13 Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of the Website after updates means you accept the revised policy.