Shipping Policy
Sanjhikala Private Limited
Effective Date: 16 Jan 2026 • Last Updated: 16 Jan 2026
India-Wide Delivery
All major cities & towns
Fast Processing
Quick order dispatch
Secure Packaging
Safe delivery guaranteed
1 Business Details
- Business Name: Sanjhikala Private Limited
- Website: Sanjhikala.com
- Support Email: care@sanjhikala.com
- Support Phone/WhatsApp: 9200006066
- Business Address: Shop No-12, GuruKripa tower, Kolar road, Bhopal, 462042
2 Shipping Coverage
🇮🇳 We currently ship within India only.
We do not ship internationally unless explicitly mentioned on the Website.
3 Order Processing & Dispatch
Order Confirmation
After placing your order, you will receive a confirmation message via email/SMS/WhatsApp. If you don't receive confirmation, please contact us at care@sanjhikala.com.
Dispatch Timeline
Typical dispatch time: 24–72 hours
Timelines may vary due to custom orders, high volume during sales, stock availability, quality checks, or holidays.
Custom-Made Products
Custom or made-to-order products may require additional processing time. Special timelines will be mentioned on product pages or communicated through support.
4 Shipping Charges & Free Shipping
Shipping charges (if applicable) will be clearly displayed at checkout before order confirmation.
Free shipping may be subject to:
- Minimum order value
- Product category
- Delivery location/pincode
- Time-limited offers
We reserve the right to update shipping charges and offer conditions at any time.
5 Estimated Delivery Timeline
Estimated delivery after dispatch: 3–7 business days
⚠️ Delivery Disclaimer
Delivery timelines are estimates and may vary due to:
- Courier partner delays
- Remote area service limitations
- Heavy weather conditions
- Strikes, bandh, lockdowns, government restrictions
- Unforeseen operational disruptions
We do not guarantee delivery within a fixed time.
6 Courier Partners
We ship orders through trusted courier/logistics partners based on pincode serviceability and delivery efficiency:
Courier selection may vary depending on location and operational availability.
7 Tracking Updates
Once your order is shipped, tracking details will be shared via email/SMS/WhatsApp (where available).
📍 Important: Tracking details may take 24–48 hours to update on courier systems after dispatch.
For tracking support, contact us at care@sanjhikala.com
8 Customer Responsibility
You are responsible for entering accurate delivery details at checkout, including:
- Full delivery address
- Correct PIN code
- Landmark (if applicable)
- Active phone number
⚠️ Important: If delivery fails or is delayed due to incorrect/incomplete details, we will not be responsible for the delay.
9 Failed Delivery / RTO (Return to Origin)
An order may be returned to origin (RTO) due to:
- Incorrect or incomplete address
- Customer unavailable at the time of delivery
- Repeated failed delivery attempts
- Refusal to accept the parcel
- Delivery area not serviceable by courier
RTO Handling
If an order returns to us as RTO:
✓ We will notify you once we receive the parcel back
✓ You may request:
- Reshipment (additional shipping charges may apply), OR
- Refund after deducting forward + return courier charges
Refunds (if applicable) are processed only after the product is received back and verified by us.
10 Damaged / Defective / Wrong Item
If you receive a damaged, defective, wrong product, or missing item, you must contact us within 24 hours of delivery.
Mandatory Proof Required
📹 To raise a claim, please share:
- Unboxing video (continuous video, no cuts/edits) from sealed parcel opening to product display
- Clear photos of:
- Outer packaging (shipping label visible)
- Inner packaging
- Product issue/damage clearly visible
⚠️ Claims without adequate proof may be rejected.
11 Product Variation Disclaimer
Please Note:
- Product colours may slightly vary due to lighting and screen/device settings
- Handmade/custom products may have minor variations in print placement, finishing, and fabric texture
- Slight measurement differences may occur due to stitching and fabric behaviour
Such variations are normal and not treated as defects.
12 Partial Shipments
In some cases, your order may be shipped in multiple packages due to operational or courier limitations.
If applicable, tracking details will be shared separately for each package.
13 Force Majeure
We are not responsible for delivery delays caused by circumstances beyond our control, including but not limited to:
- Natural disasters
- Extreme weather
- Strikes or courier shutdowns
- Government restrictions/lockdowns
- Riots, civil disturbances
- Technical failures in courier systems
Need Shipping Support?
For shipping-related queries, reach out to us:
Sanjhikala Private Limited
Shop No-12, GuruKripa tower, Kolar road, Bhopal, 462042